NAKSHATRA PRORefund & Cancellation Policy
Effective 8 November 2026
We want you to be happy with Nakshatra Pro. This policy explains how cancellations and refunds work for paid memberships and purchases. Digital memberships and reports are processed by Stripe and sold through Link (Lemon Squeezy LLC, a Stripe company) as merchant of record, so your receipt and bank statement may show “Link” or “Nakshatra Pro via Link”. Optional personal readings with an astrologer are sold directly by GCI Education Counselling through Stripe and appear on your statement as “NAKSHATRA PRO”.
1. Cancelling a membership
- Cancel at any time from the link in your receipt or membership email, or by emailing support@nakshatrapro.com.
- Cancelling stops future renewals. You keep full access until the end of the period you have already paid for.
- We will send a reminder before each yearly renewal.
2. Refunds
| Situation | What you get |
|---|---|
| First payment for any membership (monthly or yearly) | Full refund if you ask within 7 days of paying. |
| Yearly membership renewal | Full refund if you ask within 14 days of the renewal date. |
| Monthly membership renewal | No refund for the current month. Cancel to stop the next one, and access continues to the month’s end. |
| Charged twice, charged after cancelling, or a technical fault stopped you using what you paid for | Full refund of the wrong charge, at any time. |
| We discontinue a paid feature before your period ends | Refund of the unused portion. |
| Practitioner membership | Same as other memberships above: full refund of a first payment within 7 days, of a yearly renewal within 14 days. |
| Jyotish certificate course (CAD 249) | Full refund if you ask within 14 days of buying and have not yet submitted a practical reading for review. After a reading has been reviewed, no refund. |
| Printable yantra or puja guide | Full refund if you ask within 7 days of buying. |
| Full birth chart report (CAD 19) | Full refund if you ask within 7 days of buying. If you entered the wrong birth details, we can instead move the report to the correct details at no cost. |
| Personal consultations with an astrologer | Full refund if cancelled before work starts. After delivery, refunds only if what was delivered does not match what was described. |
Refunds are not given because a prediction did not happen as expected. Astrology describes tendencies and cannot guarantee outcomes. Please see our Astrology Disclaimer.
3. How to ask
Email support@nakshatrapro.com from the address you used to pay. Include your receipt number or the date and amount of the payment. We reply within 2 business days.
Approved refunds go back to your original payment method through Stripe (or Link, for memberships and reports sold through Link). They usually appear within 5–10 business days, depending on your bank. Any sales tax charged is refunded with the purchase.
4. Your legal rights
This policy does not take away any rights you have under consumer-protection law where you live, including cancellation rights for online purchases in some Canadian provinces, the EU and the UK. Where a law gives you more, the law applies. If you are in the EU or UK, you agree when buying that a membership starts immediately. You keep the 7-day refund described above.
5. Chargebacks
Please contact us before disputing a charge with your bank. We can usually fix it faster. Memberships linked to a disputed payment may be paused while the dispute is open.
Contact
GCI Education Counselling, operating Nakshatra Pro
#207 – 12422 72 Ave, Surrey, British Columbia V3W 2M5, Canada
Email: support@nakshatrapro.com